Privacy Policy

This is the customer privacy policy (“Privacy Policy”) of Gloss Skin Pte Ltd (202507327G) and its respective subsidiaries and related companies.

We may update this privacy policy from time to time by publishing the amended version on our websites. This privacy policy applies to personal information we hold about individuals. We will only use your personal information in accordance with the Personal Data Protection Act 2012 and all other current data protection laws in Singapore and this Privacy Policy.

Please read the following Privacy Policy to understand how Gloss Skin Pte Ltd uses the personal data we may collect from you. By providing your personal data to us, you are voluntarily consenting to this Privacy Policy and the collection, use, access, transfer, storage, and processing of your personal information as described in this policy.

OUR WEBSITE

We are committed to keeping our website secure. However, we ask you to recognise that information provided by you to us through our website or when you ask us to send your personal data via email or any other electronic means of communication may not be secure. We cannot be responsible for any loss or unauthorised interception of information transmitted via the internet, which is beyond our control.

User-supplied information through registration, surveys, polls, or other similar vehicles found on our website is utilised to improve the content of our website and overall customer experience. It is not shared with other organisations for commercial purposes unless specifically stated.

Our website may contain links to other websites outside of Gloss Skin Pte Ltd. Please note that our Privacy Policy only applies to our website, and we are not responsible for the security, privacy policy, or manner in which other websites collect your personal data.

OUR COMMITMENT TO PROTECT YOUR PRIVACY

At Gloss Skin Pte Ltd, the confidentiality and importance of your personal data are our utmost concern; we are therefore committed to protecting your personal data privacy with care and in accordance with the statutory provisions. To ensure that you can make informed decisions and feel confident about supplying your personal data to us when using our website, mobile, and other services, we provide this notice outlining our practices and the choices you have concerning how your personal data is being collected and used by us.

THE PERSONAL DATA WE COLLECT

We request information from you in several areas of our website, mobile services, and other channels, including in-store, which may be used to personally identify you (“Personal Data”). Personal data that we receive and process will vary, depending on the types of products and services requested by you, and may include, but not be limited to, the following:

1. Your personal information, such as your name, gender, date of birth, passport or other personally identifiable number, and information about your registered status with any of our subsidiaries, associated companies, and/or business associates;
2. Your contact information, such as your telephone numbers, mailing addresses, email addresses, and fax numbers;
3. Your credit or debit card information and billing information, including name of cardholder, card number, billing address, and expiry date;
4. Your business information, such as company name, business title, and associated contact information;
5. Your responses to market surveys and contests conducted by us or on our behalf.
6. Your Personal Data provided by governmental agencies, regulatory and statutory authorities,
7. Your Personal Data provided by you, such as comments, queries, or messages that you may submit to Gloss Skin Pte Ltd in whatever manner,
8. Other data from publicly available sources.

We acknowledge that the provision of your personal data is voluntary. However, should you decide not to provide us with your personal data (particularly relating to your personal information, contact information, and past medical history), or should you provide insufficient or inaccurate information or decline to provide obligatory information requested by us, we may not be able to process your requirements and deliver or provide you the products or services you request, whether partially or in full.

PURPOSE FOR WHICH THE PERSONAL DATA ARE COLLECTED AND USED

We may use the Personal Data you provided for one or more of the following purposes:

1. For your use of the online services available at any of our websites and/or through other telecommunication channels;
2. For the supply of any products and/or services which we may offer to you or you may require from us from time to time, including text message alerts,
3. For marketing, promotional, and customer relationship management purposes, such as sending you updates on latest offers and promotions in connection with our products and services and conducting market research;
4. For identification and verification purposes in connection with any of the services or products that may be supplied to you;
5. To contact you regarding your enquiries;
6. To administer contests and sweepstakes conducted by us or on our behalf;
7. To disclose to a third party to comply with any law, legal requirements, orders, directions, or requests from any court, authority, or government body of any jurisdiction, which may be within or outside of Singapore;
8. To facilitate the payment for products and services provided by us or our subsidiaries, associated companies, and/or business associates, including verification of credit card details with third parties and using the Personal Data you provide to conduct matching procedures against databases of known fraudulent transactions (maintained by us or third parties).
9. To improve our security, including in relation to the processing of payment by credit card to guard against the risk of fraud, including carrying out matching procedures against databases of known fraudulent transactions (maintained by us or third parties).

We may from time to time use aggregate non-identifying information about our customers to better design our website and/or to improve our services and products. This means we may provide this information to third parties. However, this information will never identify any single user in particular. Except as provided below, we will not knowingly or intentionally use or share the personal data you provide to us in ways unrelated to the aforementioned purposes without your prior consent.

HOW TO ACCESS OR CORRECT YOUR PERSONAL DATA

Subject to the exception provided under Singapore law, you can obtain information about your personal data stored by Gloss Skin Pte Ltd and may request access to any personal data stored about you and request correction, updating, deletion, or disabling of your personal data at any time. If you wish to obtain a copy of any of your personal data, or if you believe that the personal data relating to you that we collect and maintain is inaccurate, incomplete, or ceased to be true, or if you believe that the personal data held by us was used beyond the scope of the purpose of use disclosed above or was acquired by fraudulent or unlawful means or provided to a third party without your prior consent, please write to us at the address below.

Any queries, complaints, objections, or requests for access to or correction or deletion of personal data or for information regarding policies and practices and kinds of personal data held by us, or should you wish to limit the processing of your personal data or to withdraw any voluntary consent provided by you, must be in writing and sent to us via postal mail at the following address:

1 Coleman Street

The Adelphi

#03-27

Singapore 179803

We reserve the right to impose a reasonable fee as permitted under law for the processing of any data access request. We have the right to refuse your request to access and/or make any correction to your personal data for reasons permitted under law.

USE OF COOKIES ON GLOSS SKIN PTE LTD SITES

A cookie is an alphanumeric string of identifiers that websites of Gloss Skin Pte Ltd use to transfer to the cookie file of the browser on your computer’s hard disk. With the use of cookies, we can better serve you and/or maintain your information across multiple pages within or across one or more sessions. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future.

Two types of cookies are used on the Sites:

Session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.

Persistent cookies, which remain in the cookies file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

LINKS TO OTHER SITES

This website contains links to other sites that are operated by third-party companies with different contents, securities, and privacy practices. You should remain alert when you leave our site and read the privacy statements of other websites. We have no control over personal data that you submit to or receive from these third parties and are not responsible for any personal data that you may submit outside of our website.

OUR COMMITMENT TO PERSONAL DATA SECURITY

For example, we use Secure Socket Layer (SSL) protocol – an industry standard for encryption over the Internet – to protect in transmission the personal data we collect online. When you type in sensitive information such as credit card details, it will be automatically converted into codes before being securely dispatched over the Internet. All electronic personal data that we maintain is securely stored and further protected through our use of appropriate access controls. When disposing of personal data, paper documents containing personal data are securely destroyed, and electronic files storing personal data are permanently deleted.

As stated above, in some instances we may entrust personal data to third-party service providers (including service providers outside of your jurisdiction), binding them to protect the security of personal data and only to use it for the purposes we specify.

CONFIDENTIALITY

Personal data held by us will be kept confidential in accordance with this privacy policy pursuant to any applicable law that may from time to time be in force. Any questions, comments, suggestions, or information other than personal data sent or posted to this website, or any part of this website, by visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis.